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Support and guidance
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Frequently asked questions
You should connect your company or association to MitID Erhverv if you have users who act digitally with MitID on behalf of the organisation, e.g. read the organisation's Digital Post, report maternity or illness or log into other public self-service solutions.
If you are the only person who act digitally with MitID on behalf of your company or association, you can most often use your private MitID (MitID private for business). In this case you do not need to connect your company or association to MitID Erhverv.
Read more if you are unsure whether you need MitID Erhverv or not
If you are the only person who act digitally with MitID on behalf of your company or association, you can most often use your private MitID (MitID private for business). In this case you do not need to connect your company or association to MitID Erhverv.
Read more if you are unsure whether you need MitID Erhverv or not
If you don't import the users from NemID medarbejdersignatur when connecting to MitID Erhverv, you and your employees will lose access to Digital Post.
Access to Digital Post is associated with the ID number (RID number) connected to your NemID medarbejdersignatur.
If you create a new user in MitID Erhverv instead, the user will be considered a new employee and will therefore not have access to Digital Post.
Access to Digital Post is associated with the ID number (RID number) connected to your NemID medarbejdersignatur.
If you create a new user in MitID Erhverv instead, the user will be considered a new employee and will therefore not have access to Digital Post.
If you use NemID medarbejdersignatur today, you can move all your current administrators and users to MitID Erhverv.
In this way, administrators and users retain the administrator roles and rights they have today. For example, access to report illness or maternity leave, or log in to Digital Post.
If, in connection with MitID Erhverv, you have not chosen to import users from NemID medarbejdersignatur, you and your employees will lose the accesses.
The accesses are associated with the ID number (RID number) connected to your medarbejdersignatur.
If you choose to create a new user in MitID Erhverv instead, the user will be considered a new employee and therefore will not have access to Digital Post or NemRefusion.
In this way, administrators and users retain the administrator roles and rights they have today. For example, access to report illness or maternity leave, or log in to Digital Post.
If, in connection with MitID Erhverv, you have not chosen to import users from NemID medarbejdersignatur, you and your employees will lose the accesses.
The accesses are associated with the ID number (RID number) connected to your medarbejdersignatur.
If you choose to create a new user in MitID Erhverv instead, the user will be considered a new employee and therefore will not have access to Digital Post or NemRefusion.
You can use NemID medarbejdersignautur until 31 October 2023.
However, after 30 June 2023, NemID medarbejdersignatur continues with limited operations and will be phased out gradually until 31 October 2023.
As there will be limited operation of NemID after 30 June, you are recommended to move to MitID Erhverv before 30 June 2023.
It is a good idea to move to MitID Erhverv as soon as possible, so you have the right amount of time to set up your organisation in MitID Erhverv and create the users and e.g. certificates you need in the future.
However, after 30 June 2023, NemID medarbejdersignatur continues with limited operations and will be phased out gradually until 31 October 2023.
As there will be limited operation of NemID after 30 June, you are recommended to move to MitID Erhverv before 30 June 2023.
It is a good idea to move to MitID Erhverv as soon as possible, so you have the right amount of time to set up your organisation in MitID Erhverv and create the users and e.g. certificates you need in the future.
When using your private MitID, you use the same MitID (user ID and authenticator e.g. MitID app) when you log in as a private person and business user.
When you use a separate MitID, you have one MitID for private use and one separately for business use. When you use a separate MitID, you have a separate user ID.
Your private data and your organisation’s data are always separate. No matter which solution you may choose.
Read more about logging in with MitID Erhverv
When you use a separate MitID, you have one MitID for private use and one separately for business use. When you use a separate MitID, you have a separate user ID.
Your private data and your organisation’s data are always separate. No matter which solution you may choose.
Read more about logging in with MitID Erhverv
More questions and answers
User guides to MitID Erhverv
Connect
As a management representative or reporter you can find guidance on how to connect your organisation to MitID Erhverv.
Go to connection guides
Setup
As an organisation administrator you can find guidance on how to set up your organisation in MitID Erhverv.
Go to setup guides
Activate
As a user administrator or user you can find guidance on how to activate users in MitID Erhverv.
Go to activation guides
As a management representative or reporter you can find guidance on how to connect your organisation to MitID Erhverv.
Go to connection guides
Setup
As an organisation administrator you can find guidance on how to set up your organisation in MitID Erhverv.
Go to setup guides
Activate
As a user administrator or user you can find guidance on how to activate users in MitID Erhverv.
Go to activation guides
Contact us
Opening hours:
- Weekdays: 08.00-20.00
- Weekends: 10.00-16.00.
Please note that we recieve fewer calls between 16.00–20.00 on weekdays.
Do you have questions about MitID Erhverv or do you experience errors?
33 98 00 20
Do you urgently need to block a user, MitID authenticator or certificate?
33 98 00 21
Do you have questions about the latest invoice??
33 98 00 22